Shipping Policy

Mesotherapy Store’s Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within (3) Three Business Days. 

 

We will ship your order using USPS services (US Mail). Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipment method

Estimated delivery time

Shipment cost

Usps First Class

3-5 business days

Free

Usps Priority Two Days

2 business days

$8.00

Usps Express

1-2 business days

$27.00

 

*No Deliveries will be made on weekends of holidays.

Shipment confirmation and order tracking

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Be sure to contact us if anything seems unusual with the progress of the shipment.

Customs, duties, and taxes

Mesotherapy Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Customize the following: Mesotherapy Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Mesotherapy Store only ship to Puerto Rico and Canada. Shipping to Puerto Rico USPS first class is free, USPS Priority or USPS Express service fees apply. Canada applies international rate established by USPS (US Mail)

Returns Policy

All sales are final, returns are not accepted. However we will accept returns if it is due to damage that is our fault or manufacturer defects within 15 days of original purchase.

If you are missing an item or the item that you receive is damaged, then please contact us and we will send out a replacement free of any shipping costs to you. You must notify us within 3 days of receipt of shipment.

If a refund is deemed necessary, then we will manually refund your transaction for the appropriate amount for the returned items. Charge-backs will not be taken lightly and will subject the client to being put on the no-sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.

All Items are shipped safely and in a manner, that ensures safe arrival. If for any reason this is not the case, then please email us and we will work with you. Each case is handled individually.

If a product is missing from your order, then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and are photographed prior to shipping to avoid any fraudulent claims.

Customer is responsible for any shipping costs of returning/exchanging items. Shipping costs are non-refundable.

 

For more information, email support:

 

info@mesotherapystore.com 

 

or our help center 

 

https://www.mesotherapystore.com/pages/contact-us